Patient Participation Group

The practice has an established Patient Participation Group and are looking for patients from all age groups, social and cultural backgrounds to join us.

We would like to actively engage with our patients and receive your feedback on our services.

If you are unable to attend a meeting but would like to add a topic of the discussion to the agenda or you would like to receive information of what was discussed at the meeting please contact me on 0121 706 0501 or via e-mail

Victoria Burchett
Practice Manager


Patient Group Meeting Minutes 17th April 18


PPG Event - October 2018.pdf

Practice Survey 2018

Patient Satisfaction Survey Results March 2018

National Patient Survey

The information below is taken from the national GP Patient Survey. The results for this practice are depicted below. More detailed results from the GP Patient Survey are available from the GP Patient Survey website at:

GP Patient Survey score for opening hours

60.80% of patients are satisfied with the practice opening hours

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The proportion of respondents to the GP patient survey who gave a positive answer to ‘Generally, how easy is it to get through to someone at your GP surgery on the phone?. Higher values are better

62.10% of patients reported it was easy to get through to the practice on the phone

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Percentage of patients rating their experience of making an appointment as good or very good

66.50% of patients are satisfied with their experience of making an appointment

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The proportion of respondents to the GP patient survey who described the overall experience of their GP surgery as good or very good.. Higher values are better

81.10% of patients felt that their overall experience was good or very good

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Practice Survey 2014/2015

Patient Participation Report 2014 - 2015 (.doc)

PPG Reporting Template 2014 - 2015 (.doc)

Practice Survey 2013/2014

Patient Participation Report 2013-2014 (.doc)

Practice Questionnaire Results 2013-2014 (.xls)

PPG meeting on Thursday 26th May 2016

Thank you for all the patients who attended our meeting on Thursday 26th May, we hope that you found the meeting informative and as a practice we appreciate your support and feedback.

A special 'Thank you' to Judy Lewis ( Practice Nurse) for her talk on Breast Awareness and one of our patient members has suggested that we cover different health topics every meeting and therefore we are currently trying to arrange a talk on Cervical Cancer for our next meeting.

If you have any ideas, feedback or wish to join our patient group please contact a member of our staff team.

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