Comments & Complaints

We welcome your comments and suggestions and especially if you have any problems or complaints. We aim to develop and improve the practice and your feedback is important. If you have a complaint please ask for the practice manager, she is contactable via reception Monday-Friday or for further information please see our practice complaints leaflet available in the waiting area.

Complaints Leaflet 2016 (.pdf)

October 2018 Friends and Family Test Responses recived via SMS messaging;

'Extremely helpful in aspects of patients care'

'Dr Sen-Gupta is a great dr'

'Very professional welcoming and friendly'

'My appointment was for 12.10 and not getting called until 12.30 which is annoying. Also adding other things on my prescription which I have not asked for putting charges up on my prescription'

'The female doctor was very good but had trouble getting an appointment with her'

'Very lovely;

'Good service and Polite staff'

'In and out in no time'

'GP really good with my 2 year old daughter'

November 2017 Friends & family Test Responses received via SMS messaging:

‘Dr Mundinamani is a brilliant Dr. Very professional and helpful.’

‘Dr Sen-Gupta is always thorough, polite and friendly. He explained everything as needed and requested I do a follow up ’

‘Happy with the service. I was treated with dignity and respect’

‘Difficulty in getting an appointment within 3 weeks’

‘Waiting time and never see the same doctor’

‘Really good practice’

‘Good service from the staff and the GP’

999 Warwick Road, Acocks Green, Birmingham, B27 6QJ
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