0121 706 0501
To make an appointment with any of our team please telephone on the above number and our receptionists will be happy to help. Please note that our telephone lines are always extremely busy first thing in the morning and so if your call is not urgent you may find it easier calling after 11.00.
Please see our appointment leaflet for details on our appointment system and times.
CHANGES TO OUR APPOINTMENT SYSTEM - We now release appointments daily at 8.30am by telephone.
Why does the receptionist need to ask what’s wrong with me?
It is not a case of the receptionists being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:
- the most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time.
Receptionists are asked to collect brief information from patients:
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules
- Any information given by you is treated strictly confidentially.
- The Practice would take any breach of confidentiality very seriously and deal with accordingly.
- You can ask to speak to a receptionist in private away from reception.
- However if you feel an issue is very private and do not wish to say what this is then this will be respected.
Late arrival for appointment
If you are more than 10 minutes late for your appointment you will NOT be seen by the GP or nurse you will be asked to rebook your appointment. If you are between 5-10 mins late you may be asked to wait until the end of surgery to be seen.
Late arrival for appointments over the day can result in surgeries running late and cause inconvenience to others.
You can book/cancel your appointments online. The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.
Click on the link below to sign up for the Patient Access service.
Click here to download the Patient Access Online Registration Form (.docx)
If you have already registered to use this service, click on the link below to login.